The ICT apprenticeship framework is designed for new apprentices and existing staff working with hardware and software. The framework offers a wide range of optional units that the apprentice can study to match their particular organisational and job role requirements. Available at Levels 2 and 3, the framework is suitable for those whose main job role is to use IT equipment and applications in support of colleagues or learners in the education sector. This could include providing assistance to colleagues to make effective use of available IT, developing and implementing solutions to improve workplace productivity, using the advanced features of software in the creation and amendment of many types of formatted information, including documents, diagrams, spreadsheets and presentations, maintaining simple websites, using the internet to nd and exchange information and using social media to disseminate information.

  • Level 2 Diploma in IT User Skills (ITQ)
  • Level 2 Functional Skills in ICT and Level 1 in English and Maths
  • Level 3 Diploma in IT User Skills (ITQ)
  • Level 2 Functional Skills in English, Maths and ICT


Level 2 Programme - 7 Half-Terms/60 Weeks
Level 3 Programme - 9 Half-Terms/76 Weeks
Complete Programme - 6 Half-Terms/136 Weeks


Unit 102: IT User Fundamentals
This unit is about the skills and techniques needed to operate IT systems which are most common within the school environment. The learner will respond appropriately to common IT errors and problems and review the use of IT across the school environment.

Unit 103: Set up an IT System
This unit is about providing a reception service in a school environment, acting as the rst point of contact between the school, its pupils, colleagues and the public.

Unit 8: IT Security for Users
This unit is about the skills and knowledge needed by the IT User to identify day-to-day security risks, be aware of and follow the laws and guidelines that affect the use of IT, and use simple methods to protect software and personal data.